Meeting
Meeting
Meeting
Streamlining Moderated Research Scheduling
Streamlining Moderated Research Scheduling
Streamlining Moderated Research Scheduling
Decode is an integrated consumer research platform powered by Insights AI, offering capabilities in Quantitative, Qualitative, In-Context, Media, Diary, Shopper Insights, and Co-Pilot.
Moderated research enables researchers to connect with participants for one-on-one meetings, where participants schedule at their convenience. Researchers receive recordings with AI-powered facial metrics and transcripts for analysis.
Decode is an integrated consumer research platform powered by Insights AI, offering capabilities in Quantitative, Qualitative, In-Context, Media, Diary, Shopper Insights, and Co-Pilot.
Moderated research enables researchers to connect with participants for one-on-one meetings, where participants schedule at their convenience. Researchers receive recordings with AI-powered facial metrics and transcripts for analysis.
Decode is an integrated consumer research platform powered by Insights AI, offering capabilities in Quantitative, Qualitative, In-Context, Media, Diary, Shopper Insights, and Co-Pilot.
Moderated research enables researchers to connect with participants for one-on-one meetings, where participants schedule at their convenience. Researchers receive recordings with AI-powered facial metrics and transcripts for analysis.
Challenges
Challenges
Challenges
Several key user experience challenges were identified in creating this feature:
Several key user experience challenges were identified in creating this feature:
Several key user experience challenges were identified in creating this feature:
Integrating screening questions before scheduling was a must, but how could we make it seamless?
Integrating screening questions before scheduling was a must, but how could we make it seamless?
Integrating screening questions before scheduling was a must, but how could we make it seamless?
Simplifying the inclusion of third-party panel setups for participants.
Simplifying the inclusion of third-party panel setups for participants.
Simplifying the inclusion of third-party panel setups for participants.
Researcher schedules had to be a centralized view to keep track of everything.
Researcher schedules had to be a centralized view to keep track of everything.
Researcher schedules had to be a centralized view to keep track of everything.
Reducing the complexity of mandatory fields required to publish a study, which can feel overwhelming for researchers.
Reducing the complexity of mandatory fields required to publish a study, which can feel overwhelming for researchers.
Reducing the complexity of mandatory fields required to publish a study, which can feel overwhelming for researchers.
The Goal
The Goal
The Goal
✨ Simplifying navigation for easy scheduling and rescheduling of meetings.
✨ Providing a clear overview of all scheduled meetings in one place.
✨ Simplifying navigation for easy scheduling and rescheduling of meetings.
✨ Providing a clear overview of all scheduled meetings in one place.
✨ Simplifying navigation for easy scheduling and rescheduling of meetings.
✨ Providing a clear overview of all scheduled meetings in one place.
User Research: What Did We Hear?
User Research: What Did We Hear?
User Research: What Did We Hear?
We conducted interviews with both the customer research team and research participants to better understand their needs:
We conducted interviews with both the customer research team and research participants to better understand their needs:
We conducted interviews with both the customer research team and research participants to better understand their needs:
It’s crucial to have screening questions before scheduling a meeting to ensure we’re targeting the right participants.
It’s crucial to have screening questions before scheduling a meeting to ensure we’re targeting the right participants.
It’s crucial to have screening questions before scheduling a meeting to ensure we’re targeting the right participants.
User 1
User 1
Customer Success Team
Customer Success Team
I want the flexibility to attend meetings at my convenience, and I should be able to easily reschedule or cancel if needed.
I want the flexibility to attend meetings at my convenience, and I should be able to easily reschedule or cancel if needed.
I want the flexibility to attend meetings at my convenience, and I should be able to easily reschedule or cancel if needed.
User 2
User 2
Research Participant
Research Participant
Information Architecture
Information Architecture
Information Architecture
To address these needs, we organize everything into simple, manageable sections, thus made the process straightforward for researchers and participants alike.
To address these needs, we organize everything into simple, manageable sections, thus made the process straightforward for researchers and participants alike.
To address these needs, we organize everything into simple, manageable sections, thus made the process straightforward for researchers and participants alike.
User Flow
User Flow
User Flow
Here’s how the process now flows for researchers and participants:
Here’s how the process now flows for researchers and participants:
Here’s how the process now flows for researchers and participants:
The Solution We Crafted
The Solution We Crafted
The Solution We Crafted
We addressed key challenges with a streamlined solution that simplifies scheduling and meeting management. By combining intuitive navigation, a centralized overview, we’ve created an efficient and user-friendly experience.
We addressed key challenges with a streamlined solution that simplifies scheduling and meeting management. By combining intuitive navigation, a centralized overview, we’ve created an efficient and user-friendly experience.
We addressed key challenges with a streamlined solution that simplifies scheduling and meeting management. By combining intuitive navigation, a centralized overview, we’ve created an efficient and user-friendly experience.
Intuitive Navigation
The side navigation allows users to effortlessly move through each section and create an moderated survey with ease. It removes the rigid flow, giving users the freedom to start the creation process wherever they prefer.
Intuitive Navigation
The side navigation allows users to effortlessly move through each section and create an moderated survey with ease. It removes the rigid flow, giving users the freedom to start the creation process wherever they prefer.
Intuitive Navigation
The side navigation allows users to effortlessly move through each section and create an moderated survey with ease. It removes the rigid flow, giving users the freedom to start the creation process wherever they prefer.
Law of Chunking
“This principle breaks down information into smaller, manageable pieces, organizing them meaningfully. By structuring the interface into sections, we reduced setup time by 20% and improved user comprehension.”
Law of Chunking
“This principle breaks down information into smaller, manageable pieces, organizing them meaningfully. By structuring the interface into sections, we reduced setup time by 20% and improved user comprehension.”
Law of Chunking
“This principle breaks down information into smaller, manageable pieces, organizing them meaningfully. By structuring the interface into sections, we reduced setup time by 20% and improved user comprehension.”
Targeted Participant Screening
Researchers can add screeners to filter participants, ensuring that only the right users can schedule a meeting. This helps in gathering high-quality insights from the most relevant audience.
Targeted Participant Screening
Researchers can add screeners to filter participants, ensuring that only the right users can schedule a meeting. This helps in gathering high-quality insights from the most relevant audience.
Targeted Participant Screening
Researchers can add screeners to filter participants, ensuring that only the right users can schedule a meeting. This helps in gathering high-quality insights from the most relevant audience.
Centralized Meeting Overview
Users can view all scheduled meetings in one place, simplifying management. They can easily cancel or reschedule meetings with just a few clicks.
Centralized Meeting Overview
Users can view all scheduled meetings in one place, simplifying management. They can easily cancel or reschedule meetings with just a few clicks.
Centralized Meeting Overview
Users can view all scheduled meetings in one place, simplifying management. They can easily cancel or reschedule meetings with just a few clicks.
Effortless Meeting Scheduling
In the tester view, users can quickly schedule meetings by selecting their preferred date and time. The interface follows familiar scheduling app patterns, making the process intuitive and frictionless.
Effortless Meeting Scheduling
In the tester view, users can quickly schedule meetings by selecting their preferred date and time. The interface follows familiar scheduling app patterns, making the process intuitive and frictionless.
Effortless Meeting Scheduling
In the tester view, users can quickly schedule meetings by selecting their preferred date and time. The interface follows familiar scheduling app patterns, making the process intuitive and frictionless.
Familiarity
(Jacob’s Law)
“Users expect new interfaces to follow familiar patterns for ease of use. By aligning the scheduling flow with common app designs, we made the interface intuitive and reduced the learning curve.”
Familiarity
(Jacob’s Law)
“Users expect new interfaces to follow familiar patterns for ease of use. By aligning the scheduling flow with common app designs, we made the interface intuitive and reduced the learning curve.”
Familiarity
(Jacob’s Law)
“Users expect new interfaces to follow familiar patterns for ease of use. By aligning the scheduling flow with common app designs, we made the interface intuitive and reduced the learning curve.”
Results And Impact
Results And Impact
Results And Impact
20% faster study setup: Streamlined process reduced setup time and complexity.
20% faster study setup: Streamlined process reduced setup time and complexity.
20% faster study setup: Streamlined process reduced setup time and complexity.
40% better targeting: Screeners ensured the right audience, boosting relevant insights by 40%.
40% better targeting: Screeners ensured the right audience, boosting relevant insights by 40%.
40% better targeting: Screeners ensured the right audience, boosting relevant insights by 40%.
35% more scheduled meetings: Simplified scheduling led to more successful participant bookings.
35% more scheduled meetings: Simplified scheduling led to more successful participant bookings.
35% more scheduled meetings: Simplified scheduling led to more successful participant bookings.
User satisfaction increased from 3.7⭐ to 4.5⭐: Enhanced clarity and ease of use improved overall satisfaction.
User satisfaction increased from 3.7⭐ to 4.5⭐: Enhanced clarity and ease of use improved overall satisfaction.
User satisfaction increased from 3.7⭐ to 4.5⭐: Enhanced clarity and ease of use improved overall satisfaction.